Yes. If you do not have an investment account, you can still browse funds available in AmOnline. Can I still use my PIN card for contactless transactions? Should you need a PIN immediately for cash withdrawal at ATM, please call our Contact Centre at +603-2178 8888 or visit any AmBank/ AmBank Islamic branches. Accounts that you can add here are: AppLog in to AmOnline > Menu > Favourites > Add New Favourite, WebLog in to AmOnline > Settings > Favourites > Add New Favourite, AppLog in to AmOnline > Menu > Favourites > Select Contact > Add New Account > Select Account Type > Fill in Account details and Confirm with TAC, WebLog in to AmOnline > Settings > Favourites > Select Contact > Add New Account > Select Account Type > Fill in Account details and Confirm with TAC, AppLog in to AmOnline > Menu > Favourites > Swipe left on Contact to edit, WebLog in to AmOnline > Settings > Favourites > Click on the Contact > Click on the Edit icon, AppLog in to AmOnline > Menu > Favourites > Swipe left on Contact to delete > Delete this Contact, WebLog in to AmOnline > Settings > Favourites > Click on the Contact > Click on the Delete icon, AppLog in to AmOnline > Menu > Favourites > Tap on Contact > Tap on Edit on the Account, WebLog in to AmOnline > Settings > Favourites > Click on the Contact > Click on the 3 dots > Click on Edit, AppLog in to AmOnline > Menu > Favourites > Swipe left on Contact to delete > Tap on Delete on the Account, WebLog in to AmOnline > Settings > Favourites > Click on the Contact > Click on the 3 dots > Click on Delete, Profile settings allows you to set up settings regarding your log in and security in AmOnline such as Quick Access log in, password, security image and more. E.g FD 2 to 12 months. Once you hide, you won’t be able to see the account at AmOnline anymore. Yes, you can. No, you cannot. DuitNow ID, also referred to as National Addressing Database (NAD) ID, is a registered identifier which is linked to your bank account. Once upgraded to the new AmOnline app, you will need to re-activate Quick Access in order to use this feature to log in. App: Before logging in, go to Menu > Language Settings > Tap on your preferred language. Tap on the “Register to AmOnline” tile. Your contactless card will only work when the card is within 4cm View Recent Transactions – View the status of your Unit Trust transaction performed in AmOnline in Recent AmOnline Transactions and cancel them before the stipulated cut-off time. Balance of your Unit Trust fund will be updated accordingly in the My Portfolio section once your transaction has been processed. If the beneficiary name displayed is different from the person you intend to transfer to, please do not proceed and verify the details you have entered previously again. For DuitNow transactions, there are no charges for transaction of RM5,000 and below. This is usually deducted from the total payable to the beneficiary. at the cashier located inside the petrol pump to transact using signature. Example:Original name: FD 2 to 12 months.Changed to: FD 2 mths 3.15%p.a. Look out for a DuitNow QR code standee at participating merchant outlets. Please check with your respective billers if they accept credit card payments. We highly recommend you to download the latest AmOnline app and have AmSecure enabled to perform transactions of any amount securely. You can also use your AmBank debit card if you have one. Log in to AmOnline > Tap on the preferred Current or Savings Account/-i > Settings tab > Turn on “Set as Default”. App: Menu > DuitNow Settings > Swipe left to Activate / Deactivate, Web: Settings > DuitNow Settings > DuitNow ID > Click on the 3-dots button to Activate / Deactivate, App: Menu > DuitNow Settings > Swipe left to Edit > Select your preferred receiving account. Kindly contact AmBank Contact Center for further investigation. After logging in to AmOnline, select an account you wish to hide. You can also pay to multiple JomPAY billers or multiple Non-JomPAY billers (up to 5) at one time. The payment terminal will determine if a PIN is required As a security measure, you must enter your PIN at self-service petrol AmOnline app requires device binding to your personal device before you are able to use DuitNow QR. For mobile phone prepaid top up products, it will be credited to your mobile phone number. Effective 26 August 2019, AmOnline has implemented a new password policy. Currently, Quick Access limit is only applicable for DuitNow QR and will be extended to other transactions in the future. After you click on the AmBank icon, you will be directed to the login page of AmOnline. AmBank shall refund your transaction amount to your other bank account within one business day. Web: Select the account and go to Direct Debit tab. IBGIBG is a remitting funds service which is not reflected immediately to the beneficiary’s account and is subjected to the specific cut-off times for processing. unauthorised use of the intercepted card security details in an Before you can use your new credit card, however, you will need to activate it. Amazon US), please enable both oversea spending AND internet/online purchase under usage settings. App: Tap on Quick Actions > Tap on Apply > Tap on Get Insured > Tap on Purchase Car Insurance. For transactions within AmBank accounts, there are no charges. Fixed/Term Deposit is a service that allows you to make Fixed Deposit/Term Deposit-i placement & redemption through AmOnline without the need to visit a branch. Will I have to enter a PIN when I use my card overseas? Example: Original name: Motor Private Car Changed to: My Proton X70, AppLog in to AmOnline > Menu > Transaction Limit > Edit the type of transaction you prefer, WebLog in to AmOnline > Settings > Transaction Limit > Edit the type of transaction you prefer. DuitNow QR setup is mandatory in order to generate a DuitNow QR code. The processing time for your bills to be updated may take up to 2 or 3 working days from the transaction date. PIN cards will replace signature cards. (Refer to the next FAQ for linking accounts). However, upon confirmation of placement, you can choose to download/print the Fixed Deposit/Term Deposit-i confirmation receipt for your own reference. AmOnline App - Find the past prepaid top up and swipe left to tap on the “Repeat” button. The recurring payments can be set based on the effective date and end date or repeated up to 99 times. You no longer need to search through all your SMS messages to find your AmOnline transaction notifications in different short codes. Placement of Fixed Deposit/Term Deposit-i is online and immediate. You may check out our AmBank website for any promotional updates regarding Fixed Deposits/Term Deposits-i. Changing account nickname changes this to your preferred name for easy identification. As long as your mobile phone is connected to internet and your mobile phone allows notifications from AmOnline app. Upon completion, this binds your AmOnline account to your mobile device. You can do a partial or full redemption in AmOnline. As such, all your AmOnline transactions can be only be authorised from your one trusted mobile device. If you prefer to broaden your credit card search, review more AmBank credit cards and start comparing today! These will be displayed to you when you are asked to input your investment amount. If you still wish to apply for a credit card, you will need to restart the entire application process. transactions charged to your card. For any DuitNow QR payment at merchant, the payment has to be authenticated with Quick Access or password. If you have registered with accounts other than your Current or Savings account/-i, please refer to the table below: For example, I used my AmBank or AmBank Islamic Credit Card/-i to register for AmOnline. Fixed Deposit / Term Deposit-i Account Settings. Credit Cards Compare the best credit cards Find the credit card that meets your needs and apply online. Debit card has a better security control over your AmOnline account. The use of signature will gradually be phased out as cards and terminals are upgraded. Check your account again by end of the day. Worry not, becauseAmBank and AmIslamic credit cards are free for life! You are registered in AmOnline using New IC and you are holding an AmBank CASA or Credit Card account. However, when you sign up for a 0% Easy Payment Plan (EPP), especially this one from AmBank, you not only can break up the repayment for the item you … Important Note: Please ensure that you bind your AmOnline account to your personal mobile device only (not to someone else’s device). The foreign bank may charge extra costs to the recipient of the fund. Quick Access allows you to quickly access to summary of your accounts, transactions and performing low-value transactions. By binding your AmOnline account to your mobile device, besides being more secure, it allows you: No. What will happen if I lost my contactless PIN card and For security reasons, you are only able to change your transaction limit after 24 hours upon registering for AmOnline. a) Cash withdrawals at Automated Teller Machines (ATM) However, SMS TAC is still required at login for the following cases: You can transfer from your own AmBank account to other accounts within AmBank or other banks’ accounts. Go to AmOnline app > Menu > Account & Card Settings > Select account you want to unhide. For security reasons, you are only able to transfer up to the maximum amount set for the day. But once you get that new card in the mail, you need to activate it. We have lots of security images in AmOnline. The brand-new AmOnline comes with an overall improved design to give you a better banking experience. No, you will not able to log in again after your profile is terminated. Please walk-in to our nearest branch or contact our call centre to have your mobile number updated. Instant Transfer service has been rebranded to DuitNow. When you select the end date of your recurring payments, AmOnline will also auto-calculate the number of times you will perform the transaction. You can only activate a Supplementary Card if you are the supplementary cardholder. Log in to AmOnline > Settings Menu > Account & Card Settings> Link Account. Copyright © AmBank(M) Berhad (Company No. Yes, once your debit card is activated for oversea/online usage, it can be used immediately for overseas/online transactions. However, you may view your total balance in the Account Details screen. Log in to AmOnline > Settings > Sign-In & Security > AmSecure to deactivate. If you have never changed your password, the number of days is calculated from the day you registered for AmOnline. Tap for Quick Actions > View Transactions. You can also check the status at your AmOnline dashboard; at Recent AmOnline History after one hour. To hide your account, follow these steps: You can show a hidden account in AmOnline, by following these steps: You can see the account at your dashboard. You will need to register AmOnline again. If you still wish to apply for a credit card, you will need to restart the entire application process again. You will need to update your Risk Profile if it has expired, in order for you to buy funds in AmOnline. You may call our Contact Centre to follow up on your application status. This may take around 5 to 10 calendar days depending on the fund that was redeemed, as required by the Fund Management Company processing the redemption. This allows crediting to your selected account once the fund redemption process is completed. If your profile is inactive, AmOnline will prompt you to activate your profile. If you feel your account has been compromised, please contact our contact center immediately to lodge a report. You can perform DuitNow QR payment at selected merchant or to a person when DuitNow QR code is presented. that does not support PIN? For transfer via Interbank Giro (IBG), it will be processed according to the specific cut-off times. You can see the placement is successful and display at your AmOnline dashboard immediately. You can uninstall the AmBank Secure app. You have uninstalled and installed again the AmOnline app from Google Play Store / App Store / Huawei App Gallery. For recurring transaction, you can choose to delete the upcoming transaction or the entire series. This is to ensure that only you can access to your account via your bounded device. Instantly. complete the payment. well as any unauthorised card usage. Our credit card experts, also recommend you to check out other similar credit cards such as AmBank Carz Platinum MasterCard and AmBank Gold MasterCard / Visa Card, which may match your requirements. Go to the Settings tab and tap on “Change Account Nickname”. The “Renew Now” button only display if the car insurance policy is expiring within 60 days. you will not be able to use your PIN card at these petrol pumps. You require perform the verification within the same day of your placement date. Changing account nickname changes this to your preferred name for easy identification. You might also want to update it if your risk preferences have changed. You just need to tap on Authorise in your trusted mobile device. Then, uninstall the AmOnline app. If you can’t see any phone model/type displayed, it means that you have not activated Quick Access. AmSecure is a higher security replacement for SMS TAC to authorise your transactions in the new AmOnline app and web. You can only activate AmSecure in one mobile phone and your AmOnline profile must be bounded to that mobile phone. Whether you need to borrow cash to achieve your goals or for emergencies, you can opt for the Cash-Out-Plan to receive cash into your AmBank Savings Account. Funds will be displayed for purchase according to your Risk Profile, as Suitable or Other Funds. No, you only need to activate your debit card once, and the debit card will be perpetually activated, until you choose to deactivate the usage in Settings. v7.0, v7.1 etc.) • Transactions performed at a terminal not supporting PIN. never be revealed via the Internet or telephone. number. While special characters are optional, we strongly advise you to include at least one special character to make your password more secure. Example:Original name: Personal LoanChanged to: My study loan. iOS version that lower than that, please clear the password and reenter again as per instruction. AmBank credit cards include a balance transfer facility whereby cardholders are allowed to transfer in full or in part (subject to min. Other measures to keep your PIN safe include: For requests submitted on Saturday, Sunday and Kuala Lumpur Federal Territory Public Holidays, your request will be processed on the next Kuala Lumpur Federal Territory working day. You can buy and redeem all funds distributed by AmBank (M) Berhad except for the following: To transact with these funds or to know more, please visit your nearest branch or contact your servicing Relationship Manager or Personal Banker. Do I need to change the PIN? You can show a hidden account the same way you hid your account (Refer to No. You may apply any amount from RM1,000 to RM50,000, or up to your current available credit card limit, whichever is lower. We advise you to change your security image periodically to protect your log in. Unpaid Statement Balance is the amount that has yet to be paid for the current cycle statement. To check your account balances and transactions quickly, To perform low-value transactions such as DuitNow QR easily with fingerprint/face ID or a 6-digit PIN. Pay Bills allow you to pay your bills through AmOnline. Find out more about using your credit card Card rewards By selecting Pay Later, you can set to pay at a future date of your choice. used at ATMs? No, DuitNow QR is currently available for use in Malaysia only. You will need the PIN for: Do not use a 3rd-party keyboard app when using AmOnline as it can cause malicious or unintentional compromise of your banking data. Please ensure that you have provided all the necessary information correctly before submitting your request. Example:Original name: Investment AccountChanged to: Joint UT with Mom. You may go to Quick Actions > Apply for More Services > Do More With Your Card > Get QuickCash. If you still wish to apply for a personal loan, you will need to restart the entire application process. If you are making a payment with insufficient funds, you will see an error message. Click on the “Register” tab on AmOnline web landing page, Enter your preferred AmOnline credentials, Enter your Card Number & Card PIN OR Enter Loan/Financing Number & SMS TAC, At Settings, Log in to AmOnline > Menu > Sign-In & Security > Quick Access.

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